Cancellations & Refunds Policy

Effective Date: 01 September
Company: Gigfolioo Technologies Private Limited
Website: https://gigfolioo.com

1. Introduction

At Gigfolioo Technologies Private Limited (“Gigfolioo,” “we,” “our,” or “us”), we strive to deliver high-quality digital solutions and services. This Cancellations & Refunds Policy outlines the terms under which cancellations and refund requests are processed. By availing our services, you agree to the terms described herein.

2. Service Cancellations

• Cancellations must be requested in writing via info@gigfolioo.com.

• Requests should include your name, project details, invoice number, and reason for cancellation.

• If the project/service has not yet commenced, you may be eligible for a full or partial cancellation without penalty.

• Once the project/service has started or been delivered in part, cancellations may not be possible or may incur deductions based on the work already completed.

3. Refund Eligibility

Refunds may be granted under the following conditions:

• A valid cancellation request is submitted within 3 days of service delivery.

• The service provided is materially different from what was agreed upon in the service scope.

• Duplicate payments or erroneous charges were made.

Refunds are not applicable for:

• Change of mind after service initiation.

• Delays or issues caused by client-side factors (e.g., lack of communication, missing inputs, or third-party dependencies).

• Customized projects, digital deliverables, or software licenses once development or deployment has started.

4. Refund Process

• Approved refunds will exclude applicable taxes, processing charges, or transaction fees.

• Refunds will be credited using the original mode of payment.

• Processing time for refunds is up to 15 business days from the date of approval.

5. Non-Refundable Items

Certain services or items are strictly non-refundable, including:

• Domain registration, hosting, SSL certificates, or third-party tools/software purchased on your behalf.

• Completed design, branding, content, or development work.

• Subscription or maintenance fees already consumed.

6. Dispute Resolution

If you are unsatisfied with our services, we encourage you to contact us first at info@gigfolioo.com so we can work toward a resolution before pursuing refunds or disputes.

7. Policy Updates

Gigfolioo reserves the right to modify this Cancellations & Refunds Policy at any time. Any changes will be posted on our website with the updated effective date. Continued use of our services indicates acceptance of the updated policy.

8. Contact Us

For cancellations, refund requests, or policy-related questions, please contact:

Gigfolioo Technologies Private Limited
Email: info@gigfolioo.com
Website: https://gigfolioo.com